Essentials of Organizational Behavior, 15e [Robbins]
Chapter 8 Motivation: From Concepts to Applications
1] With reference to the job characteristics model, which of the following defines skill variety?
A] The degree to which a job requires completion of a whole and identifiable piece of work
B] The degree to which work activities generates direct and clear information about performance
C] The degree to which a job provides the worker freedom in scheduling and procedure
D] The degree to which a job has an impact on the lives or work of other people
E] The degree to which a job requires a range of different activities
Answer: E
Explanation: The job characteristics model [JCM] describes jobs in terms of five core job
dimensions: skill variety, the degree to which a job requires a variety of different activities; task
identity, the degree to which a job requires completion of a whole and identifiable piece of work;
task significance, the degree to which a job has an impact on the lives or work of other people;
autonomy, the degree to which a job provides the worker freedom in scheduling; and feedback,
the degree to which carrying out work activities generates direct and clear information about
performance.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 8.1 Describe how the job characteristics model [JCM] motivates by changing the work
environment.
2] With reference to the job characteristics model, which of the following defines task identity?
A] The degree to which a job requires completion of a whole and identifiable piece of work
B] The degree to which work activities generate direct and clear information about performance
C] The degree to which a job provides the worker freedom in scheduling and procedure
D] The degree to which a job has an impact on the lives or work of other people
E] The degree to which a job requires a variety of different activities
Answer: A
Explanation: The job characteristics model [JCM] describes jobs in terms of five core job
dimensions: skill variety, the degree to which a job requires a variety of different activities; task
identity, the degree to which a job requires completion of a whole and identifiable piece of work;
task significance, the degree to which a job has an impact on the lives or work of other people;
autonomy, the degree to which a job provides the worker freedom in scheduling; and feedback,
the degree to which carrying out work activities generates direct and clear information about
performance.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 8.1 Describe how the job characteristics model [JCM] motivates by changing the work
environment.
1
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Which of the following series of dimensions of the job characteristics model [JCM] combine to create meaningful work?
A] autonomy, task identity, and feedback
B] skill variety, autonomy, and task significance
C] skill variety, autonomy, and feedback
D] feedback, task identity, and task significance
E] skill variety, task identity, and task significance
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