Welcome to your HP Support virtual repair center
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Welcome to your HP Support virtual repair center
Learn how to get your HP device repaired and where to check the status online.
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PC repair
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Printer repair
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Check repair status
Need help getting a PC repair started? Follow these steps:
Scan your PC
Enter code
Start repair
Scan your PC
Scan your PC to find out if your PC needs a repair, run HP PC Hardware Diagnostics for Windows support tool. It can find and fix problems or provide a code to help you get a repair started easily online. HP PC Hardware Diagnostics for Windows comes pre-installed on new HP computers, but if not on yours, download below:
Test includes:
- Battery & Power
- Memory
- Hard drive
- Wireless
- Keyboard
- Processor
And more...
- CLICK HERE: for newer versions of Win10 [Install and stay updated with the Microsoft Store Application]
- CLICK HERE: for Windows 7, 8.1, and older versions of Win10 [this version is for older operating systems and must be updated manually to maintain the latest diagnostics]
VIDEO:
Learn how to test your HP computer hardware from Windows
Unable to boot Windows or is Windows locked up?
Enter your failure ID code to start the repair process
If our support tools have determined your PC needs a repair and you received a 24 digit error code please enter it below along with your product number. You will then be directed to the resources you need to get your PC repair started..
* required field
Help with broken parts and problems not solved with support tools
Some issues like broken hinges and cracked screens can not be detected by a support tool but still need to be repaired. Please contact us to initiate a repair for these cases.
Contact us
Troubleshoot PC issues with our additional support tools
Find automated diagnostic tools that can help resolve common computer issues like no power no boot, slow pc, sound issues, wireless networking, recovery, and Windows issues.
Visit our support tool page
Use one of our support tools to find and fix common printer problems
Find and fix printer problems with HP Print and Scan Doctor
Find and Fix problems like:
- Printer set up
- Printer offline
- Print job stuck in queue
- Cannot print
- Cannot scan
And more...
Get HP Print and Scan Doctor
For Windows Only
VIDEO:
How to fix Print and Scan Problems Using HP Print and Scan Doctor
Help with broken parts and problems not solved with support tools
Some issues like broken hinges and cracked screens can not be detected by a support tool but still need to be repaired. Please contact us to initiate a repair for these cases.
Contact us
Troubleshoot printer issues with our additional support tools
Learn how to identify and resolve common issues with your HP Printer with the help of our various automated solutions including diagnostic tools, virtual agent and troubleshooters.
Visit our support tool page
Help resources for Mac users
HP printer is offline or not responding for Mac
Print job stuck in print queue for Mac
HP Printer Error Message: A [software component] will damage your computer when printing or while installing
Install the HP Smart app to print, copy, scan and troubleshoot printer issues
HP printer setup [Apple AirPrint for Mac]
Check your repair status online
HP will provide you with all details available including shipping information and the expected delivery date. Youll enter your service order number and then either your email address or the serial number of your product on the next screen.
Check your repair status now
If you cannot find your repair status, please contact us.
More help
Contact HP Support to start a case or get help.
Find an HP certified service center in your area to help with a repair
Maintain your HP devices with built- in automated support, updates, and fixes for your PCs and printers
Follow these steps:
- First power on your PC, press Esc repeatedly, then F2 at the prompt
- First run the symptom test
- If symptom test does not help run the system test
- If symptom test does not help run the component test
- If you are given a failure ID code enter it below or scan the QR code with your phone to get your repair started
- If you still need help Contact us
VIDEO:
Learn more about how to use this support tool
Select registration option
Personal accounts
- Save your personal devices and preferences
- Easy access to support resources
Business/IT accounts
- Managing contracts and warranties for your business
- Submitting and managing support cases
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