How to fix black lines on laptop screen

  • B.t.w., the lines lengthen and thicken only when the battery-less laptop is OFF and not plugged in, many hours BETWEEN uses!

  • 4] Launch the application > click system tests > click system extensive test tab > click run once > run the tests overnight > the next day click component tests > run all tests [some are interactive > post images of the test results into the thread
    NO!!!!! [see directly above]

    5] Open HP.com > support > software and drivers > enter the product or serial number or model > select the operating system > view drivers > download and install HP support assistant and if available download and install HP softpaq download manager > run softpaq download manager after support assistant > update drivers and BIOS
    ALL drivers and BIOS updated and current

    6] perform windows updates
    ALL Windows Updates are current!

    7] open device manager > click view > show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into thread
    Good idea! Just now did that [only for-me-useful suggestion so far].
    No warning triangles

    8] in case there are problems performing any of the above steps > place the computer in safe mode > report the change if any using safe mode
    Boot into Safe Mode on Windows 10
    Already did that




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