The ________ claim form must be used to submit paper claims to medicare for a physicians services.

Our claims process

Accessing health care when you need it is your priority ― and we're always here to help you with that. But we recognize it's also important that you get reimbursed for money you've spent on health care services in a timely, efficient fashion. That's where medical claims submission comes into play. The process actually starts BEFORE you complete a claim form, so here's what you can do to make it go smoothly.

Let our friendly illustrated character ‘Scoop’ show you how easy it is to make a claim in this quick start video guide.

Referrals

You'll need to request a referral letter from your medical practitioner or specialist if you plan on submitting a claim for any of the following services:

  • Chiropractic treatment
  • Acupuncture treatment
  • Osteopathic treatment
  • Homeopathic treatment
  • Podiatric treatment
  • Physiotherapy (additional referral by a specialist required after 10 sessions)

Before you submit your claim

Make sure you know and have on hand the following:

  • Your member ID number and contact information to put on forms and supporting documents
  • Complete details such as the date and description of service and the reason for your visit
  • All necessary supporting documents, including itemized bills, original receipts, certificates and X-rays
  • Your preferred method for how you'd like to be reimbursed ― Electronic Fund Transfer (EFT), wire transfer or check―and in which of more than 157 currencies we offer payment
  • Your bank name, account number, routing number, contact number and other information when choosing reimbursement via EFT

How to submit a claim online

Submitting a claim online is the most efficient method. After logging in to your secure member website, follow these steps:

  1. Click "Claims Center," then "Submit claims"
  2. Complete your claim online
  3. Copy, scan and upload your supporting documents, including itemized bills, original receipts
  4. Click "submit claim" to complete the process
  5. After you submit your completed claim form, you will receive a notification by e-mail to confirm that it has been submitted successfully.

How to submit a claim by fax, email or traditonal mail

You can also submit a claim by traditional mail, email or secure fax. Mailing addresses and fax numbers are included on your form for your convenience. Don't forget to make copies of everything you mail for your own records.

After logging in to your secure member website, follow these steps:

  1. Click "Forms," from the navigation menu
  2. Download the form you need
  3. Complete the PDF or Word document online OR download, print and complete the form by hand
  4. Attach all necessary supporting documents, including itemized bills, original receipts, certificates and X-rays

How to update or check on a previous claim submission

If you need to update or check on the status of a specific claim you submitted online, simply find the claim reference number by clicking the appropriate button on the "Submit a claim" screen. Your history of claims that you submitted online is all there, complete with the reference tracking numbers.

Click "submit claim" to complete the process

Remember: Original receipts should be kept on file in case they are needed for verification purposes. We recommend you submit claims within 180 days, however, please refer to your plan documents or contact Member Services to confirm your plan's exact requirements.

Go Mobile!

Submit and manage your claims wherever you go through our International Mobile Assistant, a free application that puts the most important features of your secure member website at your fingertips. This app is one of several tools that help you stay connected to the information and updated resources you need.

Find out more about our mobile apps >

Log in to your secure member website now to:

  • Submit a claim
  • Make changes to a claim you have submitted
  • Check on the status of a claim

For questions or assistance, contact our 24-hour Member Service Center.

If you have 

Original Medicare

, the law requires doctors and suppliers to file Medicare 

claim

s for covered services and supplies you get. 

If you have a 

Medicare Advantage Plan (Part C)

, these plans don’t have to file claims because Medicare pays these private insurance companies a set amount each month.

When do I need to file a claim?

You should only need to file a claim in very rare cases

Medicare claims must be filed no later than 12 months (or 1 full calendar year) after the date when the services were provided. If a claim isn't filed within this time limit, Medicare can't pay its share. For example, if you see your doctor on March 22, 2019, your doctor must file the Medicare claim for that visit no later than March 22, 2020. Check the "Medicare Summary Notice" (MSN) you get in the mail every 3 months, or log into your secure Medicare account to make sure claims are being filed in a timely way. 

If your claims aren't being filed in a timely way:

  1. Contact your doctor or supplier, and ask them to file a claim.
  2. If they don't file a claim, call us at 1-800-MEDICARE (1-800-633-4227). TTY: 1-877-486-2048. Ask for the exact time limit for filing a Medicare claim for the service or supply you got. If it's close to the end of the time limit and your doctor or supplier still hasn't filed the claim, you should file the claim.

How do I file a claim?

Fill out the claim form, called the Patient Request for Medical Payment form (CMS-1490S) [PDF, 52KB). You can also fill out the CMS-1490S claim form in Spanish.

What do I submit with the claim?

Follow the instructions for the type of claim you're filing (listed above under "How do I file a claim?"). Generally, you’ll need to submit these items:

  • The completed claim form (Patient Request for Medical Payment form (CMS-1490S) [PDF, 52KB])
  • The itemized bill from your doctor, supplier, or other health care provider
  • A letter explaining in detail your reason for submitting the claim, like your provider or supplier isn’t able to file the claim, your provider or supplier refuses to file the claim, and/or your provider or supplier isn’t enrolled in Medicare
  • Any supporting documents related to your claim

Where do I send the claim?

The address for where to send your claim can be found in 2 places:

  • On the second page of the instructions for the type of claim you’re filing (listed above under "How do I file a claim?").
  • On your "Medicare Summary Notice" (MSN). You can also log into your Medicare account to sign up to get your MSNs electronically and view or download them anytime.

You need to fill out an "Authorization to Disclose Personal Health Information" if you want someone to be able to call 1-800-MEDICARE on your behalf or you want Medicare to give your personal information to someone other than you.

Get this form in Spanish.

What are the differences between the CMS

The UB-04 (CMS-1450) form is the claim form for institutional facilities such as hospitals or outpatient facilities. This would include things like surgery, radiology, laboratory, or other facility services. The HCFA-1500 form (CMS-1500) is used to submit charges covered under Medicare Part B.

What type of form would a specialist use to submit a paper claim?

The CMS-1500 form, popularly known as the Professional Paper Claim Form, is a medical claim form that can be used by non-institutional providers and suppliers to bill claims.

Who uses the paper CMS

Standard paper claim form used by health care proffesional and suppliers to bill insurance carriers for servises provided to patients.

What is the 837 electronic claim format?

What is an 837 File? An 837 file is an electronic file that contains patient claim information. This file is submitted to an insurance company or to a clearinghouse instead of printing and mailing a paper claim. The data in an 837 file is called a Transaction Set.