What type of change is often used for resolving incidents or implementing security patches?
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Is your organization planning to boost its IT service management (ITSM) maturity level by formally entering the world of change management (or change control as it’s now called in ITIL 4)? Why formally? All companies deal with change, but not all do so in a consistent and controlled way, i.e. with a formal change management (or change control) capability. If you are, where do you start, and how demanding do you need to get with the change management processes (or change control practices) that you wish to implement? This blog will attempt to provide some assistance in helping you along with your change management journey. Why Change Management (or Change Control)?The purpose of change management (and change control) is to improve the availability of IT services, especially the services that are critical for the ongoing welfare of the business. And by introducing a formal change management, or change control, capability the adverse effect of failed changes – the disruptions to IT services – should be minimized. Doing nothing is not a viable option, as changes will always need to be made to the IT infrastructure; and thus a capability needs to be put into place to ensure that changes are made by the least disruptive means possible. What is Change Management?First off, let’s define what changes and change management are from an ITIL – the ITSM best practice framework – perspective. The ITIL 4 Foundation book defines the following types of changes:
This is how the different types of changes are used:
Normal Changes in More DetailNormal change types are the heart and soul of change management/control activity. These types of changes should be far and away the majority of changes that are actively looked at and tracked. The number of the other two types should certainly need the minority of change management/control attention – as emergency changes should be minimal and standard changes shouldn’t need to get change approval once classified as a standard change model. A normal change should go through the following sequence of events:
These steps will need to be tweaked based upon organizational requirements, but they provide the backbone for a change management/control process. Implementing Change ManagementWhere does one start when looking at change management or change control? It can be very daunting at the outset, but these steps should help to get you started:
Example KPIs and Metrics for ChangeHere are some KPIs for change management/control that might be of help – don’t just pick them up and use them, first you’ll need to understand which will help your organization to meet its goals best:
Change is here to stay in both the business and IT worlds. And not only is it here to stay, but the pace of change also continues to accelerate. Every IT department has some form of change management (or change control) capability in place but, if yours is informal, your business would greatly benefit from implementing a more formal approach to managing change. It will reduce risk and the unwanted effects of badly implemented change, plus it might also speed things up.
Marc GourvenecMarketing Director at ServiceAide Marc Gourvenec is the Marketing Director at ServiceAide, with responsibility for digital marketing, marketing programs, and demand generation. Prior to joining ServiceAide, he worked for several IT companies in the networking, security, SaaS, and virtualization environments such as HP, Quest Software, and RSA Security. Marc is an engineering graduated from ESI School in France. Want ITSM best practice and advice delivered directly to your inbox? Why not sign up for our newsletter? This way you won't miss any of the latest ITSM tips and tricks.More Topics to Explore2 Responses
Leave a ReplyWhat are the three types of change request?The three types of change are: static, dynamic, and dynamical. When you look only at the “before” and “after” of a change, you are considering it as static change.
What are the types of change request in ServiceNow?ServiceNow. ServiceNow.. The Four Changes: Standard, Normal, Expedited, and Emergency.. What is an emergency change in change management?The emergency change process is used when a change needs to be implemented in a compressed timeframe due to the nature of the change. An example of an emergency change is a security patch requiring implementation to prevent a virus outbreak.
What are the different types of changes in change management?Within directed change there are three different types of change management: developmental, transitional, and transformational.
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