The Certified Medical Administrative Assistant [CMAA] program is a 5 week, 30 hour classroom based program that is specifically designed to prepare students for the National Healthcareer Association’s CMAA certification exam, which will be administered in class on the last day of the program.
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Students will be prepared for positions such as: medical administrative assistant, medical office assistant, medical records assistant and medical secretary. Benefits to obtaining a Medical Administrative Assistant Certification may include more job opportunities, increased pay scale, and increased professionalism and expertise.
The CMAA program provides the student with entry level knowledge ranging from standard office skills and office procedures, to developing a knowledge base in medical terminology, record keeping systems, transcription and patient file maintenance, with a focus on the non-clinical aspects of the medical office environment.
Course Content
- Understanding computer systems or other types of technology as they relate to office tasks
- Reviewing and answering medical practice correspondence
- Office Protocol: Taking calls, scheduling appointments, greeting patients, and maintaining files
- Updating and maintaining patient and other practice-specific information
- Coordinating collection and preparation of operating reports such as time and attendance, etc.
Job Outlook:
Overall employment of medical secretaries and administrative assistants is expected to grow 12 percent from 2010 to 2020, about as fast as the average for all occupations. Among specialties, medical secretary is the only occupation that is expected to have much-faster-than-average employment growth. This is driven by the rapid growth of the healthcare industry. Overall, the majority of job openings will result from the need to replace workers who leave these occupations.
Professional Associations: ATI, National Healthcareer Association, www.nhanow.com.
Method of Instruction: This course uses lecture and demonstration methodology.
Cost and Registration$600.00
Includes class materials. Does not include exam fees.
For a schedule overview, location of courses, registration and contact information, visit the Schedule page.
Certification InformationThis course prepares you for the Certified Medical Administrative Assistant [CMAA] certification exam.
This class is designed to prepare the students to take Certified Medical Administrative Assistant Exam. The units will cover but are not limited to scheduling, patient intake, compliance, [HIPAA & OSHA], general office policies and procedures, basic medical terminology, Microsoft Word and Outlook. The class will be held in the classroom setting and online. A High School Diploma or equivalent is required before the certification testing can be complete. Students with school approval may work simultaneously on the high school requirement. Register year round in the Merced Adult School office between, 8:00am-8:00pm M-Th and 8:00am-3:00pm F.
QuestionAnswer Which of the following actions is appropriate for a MAA to take when providing preoperative instructions to a patient who is anxious? Allow extra time to reinforce the instructions A MAA should take which of the following actions when documenting a prescription refill? Date and initial the prescription refill in the patient's medical record When a MAA makes arrangements for a staff member to attend a conference, which of the following is the most important step for keeping the office informed? distribute the travel industry A MAA receives telephone telephone calls from 3 patients. which of the following indicates a need for immediate attention? a patient reports difficulty breathing which of the following is a disease causing organism? pathogen a provider prescribes an EKG for a patient who has a rapid heart rate. which of the following should be recorded as the reason for the ekg tachycardia Prior to a patient leaving the office, she is asked to pay 10% of a $100 office visit. which of the following best describes this fee? coinsurance Obtaining vital signs against a patient 's will is an example of which of the following? battery Providers should use which of the following when a procedure is excluded from the Medicare fee schedule? advance beneficiary [ABN] A patients presents to the providers office with flu like symptoms. which of the following actions should the MAA take first? move the patient to an isolated location which of the following is the primary reason for a MAA to document no shows and cancellations with less than 24 hr notice? to maintain scheduling integrity which of the following abbreviations is a type of insurance plan? POS Based on HIPAA guidelines, a MAA should take which of the following safegaurds when leaving a workstation? lock the computer before adding medical records to a patients chart, the MAA should take which of the following actions? ensure the provider has initialed the report A MAA is reviewing the release form form of a patient who is a dependent minor. the assistant should ensure that who of the following signs the relase form? the legal custodian A patient who has Medicare and had a physical examinations 10 months ago calls to schedule another physical within the week. which of the following actions is appropriate for the MAA to take? explain that the physical cannot be scheduled for another 2 months. When a provider requests a patient to have a diagnostic test at a hospital, which of the following actions should the MAA take? schedule the test with the hospital which of the following is the purpose of the matrix? to indicate when a provider is unavailable to treat patients which of the following is the amount the MAA should submit to the secondary insurance carrier if the encounter balance is $360 and the patient has two plans with an 80/20 split? $72 A patient receives an explanation of benefits stating services will not be covered because out of pocket medical expenses have not been met. the amount owed is defined as which of the following? deductible Which of the following is required to establish medical necessity on the patient encounter form? diagnosis code which of the following colors indicates a patient is aware of the medical necessity, the risks, and the benefits of a procedure? informed consent A MAA is creating a business correspondence. which of the following salutations is appropriate for the assistant to use? Dear Mr.Goodwin For which of the following should the MAA use Microsoft Access? creating a database A MAA is scheduling a patient for a procedure. Which of the following actions should the assistant take first? obtain a written prescription from the provider. Which of the following is the party who is financially responsible for payment? Guarantor Which of the following telephone calls should the MAA route directly to the provider? a provider from another office needs to discuss a patients case. When creating a reception area for a pediatric clinic, which of the following items should the MAA include? artificial plants and floral arrangements for aesthetics Which of the following documents must a MAA provide for a patient to submit for reimbursement? encounter form A MAA is giving instructions to a patient who is in the office to have her hearing aid checked and is having difficulty hearing the assistant. Which of the following actions should the MAA take? move the patient to a quiet location Several patients cancel their appointments for the day. Which of the following is the first actions for the MAA to take? contact the patients who are on the waiting list An office manager asks a MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the assistant use to mail the letter? certified mail Which of the following means "masculine"? Andr- A patient who has Chron's disease should be scheduled with which of the following specialists? gastroenterologist Which of the following is appropriate to purchase with petty cash? postage owed for equipment delivery Which of the following describes the birthday rule? the parent whose birthday occurs earlier in the calendar year holds the primary policy for the dependent. Which of the following is an appropriate use of a tickler file? to remind the staff of date specific tasks Once a physician signs advance directives, the MAA should have which of the following witness the signature? Non affiliated individual When reviewing lab results, a MAA should take which of the following actions after pulling the patients chart and flagging abnormal results? Place the results on the providers desk for review Which of the following oversees workplace safety? OSHA For medical building purposes, which of the following is good practice when updating information from established patients? request verification of current patient information at each visit A provider asks a MAA to schedule a surgery to remove a patients gallbladder. The assistant should schedule the patient for which of the following? cholecystectomy Which of the following is the most effective way for a MAA to reduce the number of no show appt.? call the patient that the physician will speak to them about the prescription An older adult patient presents to a physicians office with his adult daughter to clarify when to take his new medication. which of the following actions should the MAA take? Advise the daughter and patient that the physician will speak to them about the prescription Which of the following is a step in the annotation process? highlighting text Which of the following methods organizes patient records in chronological order according to the department that provided the care? SOMR A patient's chart indicates the need for PT as a result of a strained muscle. the MAA should recognize the abbreviation PT as which of the following? Physical therapy Which of the following actions should the MAA take when closing the office? activate the security system Which of the following is an OSHA regulation that must be reviewed yearly to ensure compliance? bloodborne pathogens standaed Which of the following means muscle? My Which of the following terms indicates the improper release of PHI? breach of confidentiality Which of the following schedules more than one patient at the same time with the same provider while still allowing adequate time within the hour to see all scheduled patients? Wave Which of the following types of referrals is used in an emergent situation? Stat