Which of the quadrants in the service process matrix has high labor intensity and high customization?
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02/10/2022
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This activity contains 14 questions.
Answer choices in this exercise appear in a different order each time the page is loaded. What service is associated with a high degree of customization and labor?Professional Service
These services have both high customer contact/customization and a high degree of labor intensity, and tend to be highly customized according to the particular situation/need of each customer.
What are the four 4 different types of service which was categorize in the service process matrix?The service process matrix is comprised of four quadrants; mass service, professional service, service factory, and service shop.
What is service process matrix in operations management?The Service Process Matrix is a classification matrix of service industry firms based on the characteristics of the individual firm's service processes. The matrix was derived by Roger Schmenner and first appeared in 1986.
What is service matrix?A service matrix is an established unique resource in the financial industry. It provides you with a comparative analysis of your service offerings and differentiates you from your competitors. Creating a service matrix will help you identify the level of service your clients will receive when they work with your firm.
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