Which of the following involves comparing the actual performance with the desired performance?
Controlling Class 12 MCQ Questions With AnswersControlling MCQ Chapter 8 Class 12 Question 1. Name the function of management which helps in the formulation of future plans, in the light of the problems that were identified and thus, helps in better planning in the future period.(A) Planning Explanation: Question 2. Identify an important principle of management control in which only significant deviations which go beyond the permissible limit should be brought to the notice of management.(A) Management by control Explanation: Question 3. Which of the following steps in the Controlling process state that comparison becomes easier when standards are set in quantitative terms ?(A) Analysing deviations Explanation: Question 4. An important project at AMB Consultants is running behind schedule by a month. This has upset their clients and might affect the reputation of the company in the long run. No managerial action like assigning more workers, equipment or giving overtime has been able to solve the problem. What managerial action may now be taken by the company to avoid such a situation from arising in future?(A) Revise the schedule Question 5. Controlling means ensuring that activities in an organisation are performed as per the …………. .(A) Plans Explanation: Question 6. What should be the ‘focus point’ for a manager while controlling, as controlling at each and every step is not possible?(A) Special area Explanation: Question 7. An effort to control everything may end up in controlling nothing is related to:(A) Critical Point Control ” Explanation: Question 8. What should be the ‘focus point’ for a manager while controlling, as controlling at each and every step is not possible?(A) Analysing deviations Explanation: Question 9. “Employee know well in advance what they are expected to do and what are the standards of performance on the basis of which they will be appraised, which inturn help them to give better performance.” Which importance of controlling is highlighted above?(A) Facilitating coordination in action Explanation: Question 10. Match the FUNCTIONAL AREA in Column I with their respective STANDARDS set to gauge performance in Column II, as a part of the controlling function.
(A)(i), (iii), (iv), (ii) Assertion and Reason based MCQs Directions: In the following questions, a statement of Assertion (A) is followed by a statement of Reason (R). Mark the correct choice as: Question 1. Assertion (A): Controlling ensures that resources are used in the most effective and efficient manner. Reason (R): In controlling, each activity is performed in accordance with predetermined standards and norms.Answer: Explanation: Question 2. Assertion (A): A small enterprise cannot afford to install an expensive control system. Reason (R): Control system loses some of its effectiveness when standards cannot be defined in quantitative terms.Answer: Explanation: Question 3. Assertion (A): The controlling function measures progress towards the organisational goals. Reason (R): Controlling guides the organisation and keeps it on the right track so that organisational goals might be achieved.Answer: Explanation: Question 4. Assertion (A): Controlling creates an atmosphere of order and discipline in the organisation. Reason (R): Controlling helps to minimise dishonest behaviour on the part of the employees by keeping a close check on their activities.Answer: Explanation: Case-Based MCQs I. Read the following text and answer the questions given below: Vinay was the Chief Operating Officer of ‘Easy Solutions Ltd.’, a company providing advanced software solutions to Indian Defence Services. They had been carrying on business successfully for the last twelve years and earning enough profits. But from the last one year, they realised that though the business is getting big orders which are being fulfilled on time, even then the revenues kept on decreasing. Vinay was not able to find out where the problem was. He started keeping a close check on the progress of activities as he could sense that something was wrong. He wanted to take some action before any major damage could be done to the business. Vinay appointed a cyber security expert who monitored the company’s processes and found out that the computer operator was deleting the entries from the computers and pocketing the revenues. He was caught and handed over to the police. This created an atmosphere of order and discipline in the organisation and helped in minimizing dishonest behaviour on the part of the employees. Question 1. Which management function proved helpful in creating an atmosphere of order and discipline in the organisation and helped in minimizing dishonest behaviour on the part of the employees?(A) Planning Explanation: Question 2. What did the measurement of performance reveal?(A) The company was earning enough profits. Question 3. What did the analysis by Vinay reveal ?(A) Nothing was wrong. Question 4. What corrective action did Vinay take?(A) He did not take any action as no major damage was done. II. Read the following text and answer the questions given below: Sameer Sweets, a renowned name for quality sweets since 1950 had maintained its standards ever since then. It is an ancestral sweet shop and Sana, the present owner of Sameer Sweets, is the third generation entrepreneur who has taken the charge of the sweet shop from her father. Sana has been handling her responsibilities exceptionally well except that she was worried as the sales had declined during the last three months despite her best efforts and involvement in business. When she enquired from the Sales Manager, Ajay, he reported that there were some complaints about the quality of sweets from many customers recently. Therefore, Sana ordered for sample checking of sweets by her quality control team. The team investigated and reported to Sana. She realized that during peak demand, quality was being compromised by her team to satisfy the customers. She decided to invest more capital in order to increase production to be able to meet the increasing demand especially during peak seasons like festivals and marriage catering. Question 1. ‘…a renowned name for quality sweets since 1950 had maintained its standards ever since then.’ Which step does this represent in the controlling process?(A) Setting performance standards Explanation: Question 2. ‘.. .sales had declined during the last three months.’ Which step does this represent in the controlling process?(A) Measurement of actual performance Explanation: Question 3. ‘…Sana ordered for sample checking of sweets by her quality control team.’ Which step does this represent in the controlling process?(A) Measurement of actual performance Explanation: Question 4. ‘She decided to invest more money in order to increase production to be able to meet the increasing demand….’ Which step does this represent in the controlling process?(A) Measurement of actual performance Explanation: III. Read the following text and answer the questions given below: A critical point control (CPC) approach is followed by McDonald in the cooking and handling process so that any food safety threat can be prevented, eliminated, or reduced to an acceptable level. Hence, continuous monitoring of activities are undertaken to ensure that the process is right at each critical point control. The main principle followed for cooking at McDonald is “less amount many time” which can ensure the high quality and high fresh level of the food. For instance, if four hamburgers have to be made, a worker cannot cook all the four hamburgers at one time. The time figured out for making one hamburger is one hundred and forty-five seconds. Moreover, nearly all foods in the McDonald have the specific holding time, the holding time for hamburgers is ten minutes and for french fries is seven minutes. If it is not sold within that time it is thrown away. Also, the temperature of the milk sent by the supplier must be under 4° C, otherwise, it will be returned. Question 1. Which of the following steps involved in the controlling process is discussed in the above lines?(A) Analysing deviation Question 2. Which of the following statements is true with respect to critical point control?(A) Control focus on key result areas Explanation: Question 3. Identify the point which highlights the importance of the controlling function in the above text.(A) Accomplishing organisational goals Question 4. Which feature of controlling is highlighted in the above text?(A) Control is a continuous process. Explanation: MCQ Questions for Class 12 Business Studies with AnswersWhich is the comparison of actual and desired performance?Expert-verified answer
(i) The management function which helps in finding out that the actual production of a worker is less than the set target is known as controlling. Here, comparing actual performance with standards or appraisal of performance is the step involved in the process of controlling.
What involves comparing the actual performance of an employee with the standard performance?Control Processes: Comparing Actual Performances with Standards.
What is comparing actual performance?The process of comparing actual to planned performance and taking corrective action is called controlling.
Which is the method for measuring actual performance?Answer: Four common sources of information frequently used to measure actual performance are personal observation, statistical reports, oral reports, and written reports.
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